LIU Xin 1 , YI Fuliang 2 , QIN Qin 3 , FANG Ying 3 , LIAO Fangyuan 3
  • 1. Department of Health Management Center, Zigong First People’s Hospital, Zigong, Sichuan 643000, P. R. China;
  • 2. Department of Public Health, Zigong Fourth People’s Hospital, Zigong, Sichuan 643000, P. R. China;
  • 3. Department of Health Management Center, Zigong Fourth People’s Hospital, Zigong, Sichuan 643000, P. R. China;
YI Fuliang, Email: 18783934308@163.com
Health management service; quality control; health examination
10.7507/1002-0179.202408157
Export PDF Favorites Scan Get Citation

Abstract Full text Figures/Tables References Cited by

Objective  To explore the value of applying intelligent quality control systems to the quality management of hospital health examination services, and to provide a reference for quality control improvement in the health examination industry. Methods  The Department of Health Management Center of Zigong Fourth People’s Hospital used an intelligent quality control system to optimize the health management service process. The work efficiency and feedback of health examinations in the Department of Health Management Center before (From October to December 2019) and after (From October to December 2023) the intelligent upgrade of the health management service system were compared. Results  During the research period, 27047 individuals were tested before the intelligent upgrade, and 33868 individuals were tested after the upgrade. Before the intelligent upgrade, there were 205 cases (14.24%) of errors that the system failed to detect; 208 cases (8.72%) were missed in the initial examination system; 18 cases (13.53%) were missed in the overall examination system; 90 cases (0.33%) had overdue physical examination reports. After the intelligent upgrade, there were 38 cases (2.42%) of errors that the system failed to detect; 56 cases (1.93%) were missed in the initial examination system; 10 cases (3.31%) were missed in the overall examination system; 67 cases (0.20%) had overdue physical examination reports. After the intelligent upgrade, the system showed better performance than before in detecting errors in health examinations, avoiding initial and total leak diagnosis, timely report submission, and improving the satisfaction and complaint situation of health management services among examinees (P<0.05). Conclusion  The intelligent quality control system is conducive to improving the quality management of hospital health examination services and enhancing the efficiency of examination services.

Citation： LIU Xin, YI Fuliang, QIN Qin, FANG Ying, LIAO Fangyuan. Application of intelligent quality control system in hospital health examination service quality management. West China Medical Journal, 2025, 40(4): 595-598. doi: 10.7507/1002-0179.202408157 Copy

Copyright © the editorial department of West China Medical Journal of West China Medical Publisher. All rights reserved